Refund Policy

This policy applies to Open Shinobi digital products and services published by NatadTech Solutions OPC.

General Rule

• Digital purchases are generally final once delivered.
• This includes digital tokens, cosmetics, and other downloadable or account-bound digital goods.

Limited Exceptions

• Refunds may be issued when required by applicable law.
• Refunds may be issued when explicitly stated in a product-specific offer.
• Approved refunds are returned to the original payment method.

Non-Refundable Cases

• Change of mind after delivery.
• Duplicate purchase caused by user error where consumed value already exists.
• Inactivity or failure to use purchased content.
• Pricing changes, promotions, or bundle updates after purchase.
• Violations of terms, abuse, fraud, or chargeback misuse.

Fraud and Abuse Controls

• We may deny refund requests connected to suspicious or abusive activity.
• Chargeback abuse may result in account restrictions or termination.

Third-Party Platform Purchases

• If you buy through an external platform, that platform’s refund rules apply first.
• We may still review account-level actions for abuse prevention.

Policy Updates

• This policy may change as products and systems evolve.

Contact

For refund inquiries, contact support@natadtech.com.